Frequently Asked Questions

Account Questions

Am I allowed to have more than one account?
No. We allow one account per individual. There may be more than one account per household, however each person registering an account must have a separate computer and separate ISP to participate in our program.

How can I log into my account?
Log in at http://www.referral-exchange.net/enter.php

How can I cancel my account?
Go to your user info page and at the bottom of the page you enter your user name and password, then click cancel.

How can I cancel receiving your newsletters?
Your affiliateship in our program allows Referral Exchange to send you email messages and advertisements. You may not cancel receiving newsletters from Referral Exchange without terminating your membership in our program and forfeiting any and all earnings. Log in to your account and click the "Profile." Link. At the bottom of the page you will find the option to "Cancel Account".

How can I change my personal information?
Log in to your account and click the "Profile." link. You will be able to edit any of your information except your name and member ID.

I live outside the US, can I join?
We welcome affiliate members from Australia, Canada, Ireland, New Zealand, the UK and the USA. We are now also accepting English speaking members from Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Italy, the Netherlands, Norway, Portual, Spain, Sweden and Switzerland.

I have Web-TV, can I join too?
Yes, though some programs will not allow WEB-TV users to join their program, we welcome WEB-TV users. Our efficient tracking method allows WEB-TV users full earning privileges.


Earnings Questions

How much do I earn?
Each advertisement offers a different amount of either referral credits or points. These amounts will be displayed along with the advertisement.

How can I request a redemption?
In your account area, click on the Redemptions link. As soon as you reach the required level of earnings, you will see the redemption option appear in your account are. After submitting your redemption request, we will validate your account, and then begin processing your redemption.



Referral Questions

How can I refer other affiliates?
You may place a link with your referral url to Referral Exchange on your website. You may add your referral url to your email signature. You can give out flyers or advertise in any way you wish except for spamming, which is strictly prohibited.

What is my referral link?
Your personal referral link can be found in your members area on the personal "Referral Tools" page.

What can I earn through referrals?
Affiliates will earn 20% of their direct referral earnings and 5% of their indirect referrals earnings, both for referral credits and points.

Are my referral earnings working?
Yes, it sometimes takes alot of activity by your affiliates to have referral earnings show up, even if you have 100's or 1000's in your downline. Referral earnings are displayed once a referred member has earned their sponsor at least 0.01 referral credits.


Advertising Questions

I have a website I would like to advertise, where can I find information on your different programs and costs?
Visit our advertising page for complete details. Click on Advertising on the side menu.

I have questions not answered on this FAQ page, what can I do?

Contact Us and supply as much information as possible so we can solve the problem in a timely manner.